CVE-2010-3476

Name: CVE-2010-3476
Creator: NVD / NIST
Published: 2010-09-20T22:00:04.673+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

UnknownEPSS 2.52%

Last modified Jun 16, 2026

CVE-2010-3476 is a vulnerability of currently unknown severity. Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly handle the matching of Perl regular expressions against HTML e-mail messages, which allows remote attackers to cause a denial of service (CPU consumption) via a large message, a different vulnerability than CVE-2010-2080.. EPSS estimates a 2.52% chance of exploitation in the next 30 days.

Description

Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly handle the matching of Perl regular expressions against HTML e-mail messages, which allows remote attackers to cause a denial of service (CPU consumption) via a large message, a different vulnerability than CVE-2010-2080.

Metrics

EPSS Probability

2.52%

82.8th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

CWE-20

Affected Software

Vendor	Product	Versions
Otrs	Otrs	2.3.1
Otrs	Otrs	2.3.2
Otrs	Otrs	2.3.3
Otrs	Otrs	2.3.4
Otrs	Otrs	2.3.5
Otrs	Otrs	2.4.1
Otrs	Otrs	2.4.2
Otrs	Otrs	2.4.3
Otrs	Otrs	2.4.4
Otrs	Otrs	2.4.5
Otrs	Otrs	2.4.6
Otrs	Otrs	2.4.7

References

Timeline

Published: Sep 20, 2010
Last Modified: Jun 16, 2026
Status: Modified

Frequently Asked Questions

What is CVE-2010-3476?

How severe is CVE-2010-3476?

Severity scoring for CVE-2010-3476 is pending analysis. The EPSS model estimates a 2.52% probability of exploitation in the next 30 days.

How do I fix CVE-2010-3476?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2010-3476?

Run a free Strix scan to check your systems for this vulnerability.

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Source: NVD / NIST