CVE-2013-3551

Name: CVE-2013-3551
Creator: NVD / NIST
Published: 2020-02-21T16:15:11.327+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

MEDIUMCVSS 6.5/10EPSS 1.58%

Last modified Jun 16, 2026

CVE-2013-3551 is a medium-severity vulnerability rated 6.5/10 on the CVSS scale. Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.. EPSS estimates a 1.58% chance of exploitation in the next 30 days.

Description

Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.

Metrics

CVSS 3.1

6.5/10

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

EPSS Probability

1.58%

72.4th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

CWE-200

Affected Software

Vendor	Product	Versions
Otrs	Otrs	>= 3.0.0, < 3.0.20
Otrs	Otrs	>= 3.1.0, < 3.1.16
Otrs	Otrs	>= 3.2.0, < 3.2.7
Otrs	Otrs Itsm	>= 3.0.0, < 3.0.8
Otrs	Otrs Itsm	>= 3.1.0, < 3.1.9
Otrs	Otrs Itsm	>= 3.2.0, < 3.2.5

References

http://advisories.mageia.org/MGASA-2013-0196.htmlThird Party Advisory
https://bugs.gentoo.org/show_bug.cgi?id=CVE-2013-3551Issue Tracking, Third Party Advisory
http://advisories.mageia.org/MGASA-2013-0196.htmlThird Party Advisory
https://bugs.gentoo.org/show_bug.cgi?id=CVE-2013-3551Issue Tracking, Third Party Advisory

Timeline

Published: Feb 21, 2020
Last Modified: Jun 16, 2026
Status: Modified

Frequently Asked Questions

What is CVE-2013-3551?

How severe is CVE-2013-3551?

CVE-2013-3551 has a CVSS score of 6.5/10 (MEDIUM severity). The EPSS model estimates a 1.58% probability of exploitation in the next 30 days.

How do I fix CVE-2013-3551?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2013-3551?

Run a free Strix scan to check your systems for this vulnerability.

Scan your code now

Source: NVD / NIST