CVE-2013-4717

Name: CVE-2013-4717
Creator: NVD / NIST
Published: 2021-08-09T19:15:07.26+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

HIGHCVSS 8.8/10EPSS 1.32%

Last modified Jun 16, 2026

CVE-2013-4717 is a high-severity vulnerability rated 8.8/10 on the CVSS scale. Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remote authenticated users to execute arbitrary SQL commands via unspecified vectors related to Kernel/Output/HTML/PreferencesCustomQueue.pm, Kernel/System/CustomerCompany.pm, Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm, Kernel/System/Ticket/IndexAccelerator/StaticDB.pm, and Kernel/System/TicketSearch.pm.. EPSS estimates a 1.32% chance of exploitation in the next 30 days.

Description

Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remote authenticated users to execute arbitrary SQL commands via unspecified vectors related to Kernel/Output/HTML/PreferencesCustomQueue.pm, Kernel/System/CustomerCompany.pm, Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm, Kernel/System/Ticket/IndexAccelerator/StaticDB.pm, and Kernel/System/TicketSearch.pm.

Metrics

CVSS 3.1

8.8/10

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

EPSS Probability

1.32%

67.3th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

CWE-89

Affected Software

Vendor	Product	Versions
Otrs	Otrs	>= 3.0.0, <= 3.0.21
Otrs	Otrs	>= 3.1.0, <= 3.1.17
Otrs	Otrs	>= 3.2.0, <= 3.2.8
Otrs	Otrs Itsm	>= 3.0.0, <= 3.0.8
Otrs	Otrs Itsm	>= 3.1.0, <= 3.1.9
Otrs	Otrs Itsm	>= 3.2.0, <= 3.2.6

References

Timeline

Published: Aug 9, 2021
Last Modified: Jun 16, 2026
Status: Modified

Frequently Asked Questions

What is CVE-2013-4717?

How severe is CVE-2013-4717?

CVE-2013-4717 has a CVSS score of 8.8/10 (HIGH severity). The EPSS model estimates a 1.32% probability of exploitation in the next 30 days.

How do I fix CVE-2013-4717?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2013-4717?

Run a free Strix scan to check your systems for this vulnerability.

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Source: NVD / NIST