CVE-2017-9324

Name: CVE-2017-9324
Creator: NVD / NIST
Published: 2017-06-12T06:29:00.477+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

UnknownEPSS 2.35%

Last modified Jun 17, 2026

CVE-2017-9324 is a vulnerability of currently unknown severity. In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. EPSS estimates a 2.35% chance of exploitation in the next 30 days.

Description

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

Metrics

EPSS Probability

2.35%

81.5th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

CWE-269

Affected Software

Vendor	Product	Versions
Otrs	Otrs	>= 3.3.0, <= 3.3.16
Otrs	Otrs	>= 4.0.0, <= 4.0.23
Otrs	Otrs	>= 5.0.0, <= 5.0.19
Debian	Debian Linux	8.0
Debian	Debian Linux	9.0

References

http://www.debian.org/security/2017/dsa-3876Third Party Advisory
https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.htmlMailing List, Third Party Advisory, VDB Entry
https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/Vendor Advisory
http://www.debian.org/security/2017/dsa-3876Third Party Advisory
https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.htmlMailing List, Third Party Advisory, VDB Entry
https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/Vendor Advisory

Timeline

Published: Jun 12, 2017
Last Modified: Jun 17, 2026
Status: Modified

Frequently Asked Questions

What is CVE-2017-9324?

How severe is CVE-2017-9324?

Severity scoring for CVE-2017-9324 is pending analysis. The EPSS model estimates a 2.35% probability of exploitation in the next 30 days.

How do I fix CVE-2017-9324?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2017-9324?

Run a free Strix scan to check your systems for this vulnerability.

Scan your code now

Source: NVD / NIST