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CVE-2017-9324

UnknownEPSS 2.35%

Last modified

CVE-2017-9324 is a vulnerability of currently unknown severity. In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. EPSS estimates a 2.35% chance of exploitation in the next 30 days.

Description

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

Metrics

EPSS Probability
2.35%

81.5th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

Affected Software

VendorProductVersions
OtrsOtrs>= 3.3.0, <= 3.3.16
OtrsOtrs>= 4.0.0, <= 4.0.23
OtrsOtrs>= 5.0.0, <= 5.0.19
DebianDebian Linux8.0
DebianDebian Linux9.0

References

Timeline

Published
Last Modified
Status
Modified

Frequently Asked Questions

What is CVE-2017-9324?
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
How severe is CVE-2017-9324?
Severity scoring for CVE-2017-9324 is pending analysis. The EPSS model estimates a 2.35% probability of exploitation in the next 30 days.
How do I fix CVE-2017-9324?
Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

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Source: NVD / NIST