CVE-2018-14593

Name: CVE-2018-14593
Creator: NVD / NIST
Published: 2018-08-04T01:29:03.997+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

UnknownEPSS 1.90%

Last modified Jun 17, 2026

CVE-2018-14593 is a vulnerability of currently unknown severity. An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30. An attacker who is logged into OTRS as an agent may escalate their privileges by accessing a specially crafted URL.. EPSS estimates a 1.90% chance of exploitation in the next 30 days.

Description

An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30. An attacker who is logged into OTRS as an agent may escalate their privileges by accessing a specially crafted URL.

Metrics

EPSS Probability

1.90%

77.0th percentile

Probability of exploitation in the next 30 days. Learn more

Affected Software

Vendor	Product	Versions
Otrs	Open Ticket Request System	>= 4.0.0, <= 4.0.30
Otrs	Open Ticket Request System	>= 5.0.0, <= 5.0.28
Otrs	Open Ticket Request System	>= 6.0.0, <= 6.0.9
Debian	Debian Linux	8.0
Debian	Debian Linux	9.0

References

https://community.otrs.com/security-advisory-2018-03-security-update-for-otrs-framework/?lang=deVendor Advisory
https://lists.debian.org/debian-lts-announce/2018/08/msg00021.htmlMailing List, Third Party Advisory
https://www.debian.org/security/2018/dsa-4317Third Party Advisory
https://community.otrs.com/security-advisory-2018-03-security-update-for-otrs-framework/?lang=deVendor Advisory
https://lists.debian.org/debian-lts-announce/2018/08/msg00021.htmlMailing List, Third Party Advisory
https://www.debian.org/security/2018/dsa-4317Third Party Advisory

Timeline

Published: Aug 4, 2018
Last Modified: Jun 17, 2026
Status: Modified

Frequently Asked Questions

What is CVE-2018-14593?

How severe is CVE-2018-14593?

Severity scoring for CVE-2018-14593 is pending analysis. The EPSS model estimates a 1.90% probability of exploitation in the next 30 days.

How do I fix CVE-2018-14593?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2018-14593?

Run a free Strix scan to check your systems for this vulnerability.

Scan your code now

Source: NVD / NIST