CVE-2018-19141

Name: CVE-2018-19141
Creator: NVD / NIST
Published: 2018-11-11T05:29:00.29+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

UnknownEPSS 0.67%

Last modified Jun 17, 2026

CVE-2018-19141 is a vulnerability of currently unknown severity. Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled.. EPSS estimates a 0.67% chance of exploitation in the next 30 days.

Description

Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled.

Metrics

EPSS Probability

0.67%

47.4th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

CWE-79

Affected Software

Vendor	Product	Versions
Otrs	Open Ticket Request System	>= 4.0.0, < 4.0.33
Otrs	Open Ticket Request System	>= 5.0.0, < 5.0.31
Debian	Debian Linux	8.0

References

https://community.otrs.com/security-advisory-2018-09-security-update-for-otrs-framework/Patch, Vendor Advisory
https://lists.debian.org/debian-lts-announce/2018/11/msg00028.htmlMailing List, Third Party Advisory
https://community.otrs.com/security-advisory-2018-09-security-update-for-otrs-framework/Patch, Vendor Advisory
https://lists.debian.org/debian-lts-announce/2018/11/msg00028.htmlMailing List, Third Party Advisory

Timeline

Published: Nov 11, 2018
Last Modified: Jun 17, 2026
Status: Modified

Frequently Asked Questions

What is CVE-2018-19141?

Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled.

How severe is CVE-2018-19141?

Severity scoring for CVE-2018-19141 is pending analysis. The EPSS model estimates a 0.67% probability of exploitation in the next 30 days.

How do I fix CVE-2018-19141?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2018-19141?

Run a free Strix scan to check your systems for this vulnerability.

Scan your code now

Source: NVD / NIST