CVE-2018-20800
UnknownEPSS 1.01%
Last modified
CVE-2018-20800 is a vulnerability of currently unknown severity. An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.. EPSS estimates a 1.01% chance of exploitation in the next 30 days.
Description
An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.
Metrics
Weakness Enumeration
Affected Software
| Vendor | Product | Versions |
|---|---|---|
| Otrs | Otrs | 5.0.31 |
| Otrs | Otrs | 6.0.13 |
References
- https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-frameworkMitigation, Patch, Vendor Advisory
- https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-frameworkMitigation, Patch, Vendor Advisory
Timeline
- Published
- Last Modified
- Status
- Modified
Frequently Asked Questions
What is CVE-2018-20800?
An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.
How severe is CVE-2018-20800?
Severity scoring for CVE-2018-20800 is pending analysis. The EPSS model estimates a 1.01% probability of exploitation in the next 30 days.
How do I fix CVE-2018-20800?
Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.
Are you affected by CVE-2018-20800?
Run a free Strix scan to check your systems for this vulnerability.
Scan your code nowSource: NVD / NIST