CVE-2018-20800
UnknownEPSS 1.01%
Last modified
CVE-2018-20800 is a vulnerability of currently unknown severity. An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.. EPSS estimates a 1.01% chance of exploitation in the next 30 days.
Description
An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.
Metrics
Weakness Enumeration
Affected Software
| Vendor | Product | Versions |
|---|---|---|
| Otrs | Otrs | 5.0.31 |
| Otrs | Otrs | 6.0.13 |
References
- https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-frameworkMitigation, Patch, Vendor Advisory
- https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-frameworkMitigation, Patch, Vendor Advisory
Timeline
- Published
- Last Modified
- Status
- Modified
Frequently Asked Questions
What is CVE-2018-20800?
An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.
How severe is CVE-2018-20800?
Severity scoring for CVE-2018-20800 is pending analysis. The EPSS model estimates a 1.01% probability of exploitation in the next 30 days.
How do I fix CVE-2018-20800?
Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.
How Strix Helps
- How Strix found a critical auth bypass in etcdStrix autonomously discovered a critical authentication bypass in etcd, later designated CVE-2026-33413.
- Autonomous PentestingAI agents that find and validate exploitable vulnerabilities like this one across your applications.
- PR ReviewsPentest every pull request so vulnerable code is caught before it ships to production.
- AI Penetration TestingHow AI-driven penetration testing continuously covers your attack surface.
Related CVEs from 2018
- CVE-2018-20795tecrail Responsive FileManager 9.13.4 allows remote attacker…
- CVE-2018-20796In the GNU C Library (aka glibc or libc6) through 2.29, chec…
- CVE-2018-20797An issue was discovered in PoDoFo 0.9.6. There is an attempt…
- CVE-2018-20798The expiretable configuration in pfSense 2.4.4_1 establishes…
- CVE-2018-20799In pfSense 2.4.4_1, blocking of source IP addresses on the b…
- CVE-2018-2080Rejected reason: DO NOT USE THIS CANDIDATE NUMBER. ConsultI…
- CVE-2018-20801In js/parts/SvgRenderer.js in Highcharts JS before 6.1.0, th…
- CVE-2018-20802A user authorized to perform database queries may trigger de…6.5
- CVE-2018-20803A user authorized to perform database queries may trigger de…6.5
- CVE-2018-20804A user authorized to perform database queries may trigger de…6.5
- CVE-2018-20805A user authorized to perform database queries may trigger de…6.5
- CVE-2018-20806Phamm (aka PHP LDAP Virtual Hosting Manager) 0.6.8 allows XS…
Are you affected by CVE-2018-20800?
Run a free Strix scan to check your systems for this vulnerability.
Scan your code nowSource: NVD / NIST