CVE-2019-12497

Name: CVE-2019-12497
Creator: NVD / NIST
Published: 2019-06-17T17:15:11.007+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

MEDIUMCVSS 5.3/10EPSS 2.01%

Last modified Jun 17, 2026

CVE-2019-12497 is a medium-severity vulnerability rated 5.3/10 on the CVSS scale. An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.. EPSS estimates a 2.01% chance of exploitation in the next 30 days.

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

Metrics

CVSS 3.1

5.3/10

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

EPSS Probability

2.01%

78.4th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

CWE-200

Affected Software

Vendor	Product	Versions
Otrs	Otrs	>= 5.0.0, <= 5.0.36
Otrs	Otrs	>= 6.0.0, <= 6.0.19
Otrs	Otrs	>= 7.0.0, <= 7.0.8
Debian	Debian Linux	8.0

References

http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
https://community.otrs.com/category/security-advisories-en/Vendor Advisory
https://lists.debian.org/debian-lts-announce/2019/06/msg00004.htmlMailing List, Third Party Advisory
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
https://community.otrs.com/category/security-advisories-en/Vendor Advisory
https://lists.debian.org/debian-lts-announce/2019/06/msg00004.htmlMailing List, Third Party Advisory
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html

Timeline

Published: Jun 17, 2019
Last Modified: Jun 17, 2026
Status: Modified

Frequently Asked Questions

What is CVE-2019-12497?

How severe is CVE-2019-12497?

CVE-2019-12497 has a CVSS score of 5.3/10 (MEDIUM severity). The EPSS model estimates a 2.01% probability of exploitation in the next 30 days.

How do I fix CVE-2019-12497?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2019-12497?

Run a free Strix scan to check your systems for this vulnerability.

Scan your code now

Source: NVD / NIST