CVE-2019-12497

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

• CWE-200

• http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
• https://community.otrs.com/category/security-advisories-en/Vendor Advisory
• https://lists.debian.org/debian-lts-announce/2019/06/msg00004.htmlMailing List, Third Party Advisory
• https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
• http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
• https://community.otrs.com/category/security-advisories-en/Vendor Advisory
• https://lists.debian.org/debian-lts-announce/2019/06/msg00004.htmlMailing List, Third Party Advisory
• https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html

Published

Jun 17, 2019

Last Modified

Jun 17, 2026

Status

Modified

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