CVE-2019-12746

Name: CVE-2019-12746
Creator: NVD / NIST
Published: 2019-08-21T14:15:10.46+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

MEDIUMCVSS 6.5/10EPSS 2.02%

Last modified Jun 17, 2026

CVE-2019-12746 is a medium-severity vulnerability rated 6.5/10 on the CVSS scale. An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. EPSS estimates a 2.02% chance of exploitation in the next 30 days.

Description

An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.

Metrics

CVSS 3.1

6.5/10

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N

EPSS Probability

2.02%

78.5th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

CWE-200

Affected Software

Vendor	Product	Versions
Otrs	Otrs	>= 5.0.0, <= 5.0.36
Otrs	Otrs	>= 6.0.0, <= 6.0.19
Debian	Debian Linux	8.0

References

http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
https://community.otrs.com/security-advisory-2019-10-security-update-for-otrs-framework/Patch, Vendor Advisory
https://lists.debian.org/debian-lts-announce/2019/08/msg00018.htmlMailing List, Third Party Advisory
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
https://www.otrs.com/category/release-and-security-notes-en/Release Notes
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
https://community.otrs.com/security-advisory-2019-10-security-update-for-otrs-framework/Patch, Vendor Advisory
https://lists.debian.org/debian-lts-announce/2019/08/msg00018.htmlMailing List, Third Party Advisory
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
https://www.otrs.com/category/release-and-security-notes-en/Release Notes

Timeline

Published: Aug 21, 2019
Last Modified: Jun 17, 2026
Status: Modified

Frequently Asked Questions

What is CVE-2019-12746?

How severe is CVE-2019-12746?

CVE-2019-12746 has a CVSS score of 6.5/10 (MEDIUM severity). The EPSS model estimates a 2.02% probability of exploitation in the next 30 days.

How do I fix CVE-2019-12746?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2019-12746?

Run a free Strix scan to check your systems for this vulnerability.

Scan your code now

Source: NVD / NIST