CVE-2019-13457

Name: CVE-2019-13457
Creator: NVD / NIST
Published: 2020-03-10T18:15:11.733+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

MEDIUMCVSS 4.3/10EPSS 0.91%

Last modified Jun 17, 2026

CVE-2019-13457 is a medium-severity vulnerability rated 4.3/10 on the CVSS scale. An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.. EPSS estimates a 0.91% chance of exploitation in the next 30 days.

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.

Metrics

CVSS 3.1

4.3/10

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

EPSS Probability

0.91%

55.3th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

CWE-200

Affected Software

Vendor	Product	Versions
Otrs	Otrs	>= 7.0.0, <= 7.0.8

References

http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
https://otrs.com/release-notes/otrs-security-advisory-2019-11/Vendor Advisory
https://www.otrs.com/category/release-and-security-notes-en/Vendor Advisory
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
https://otrs.com/release-notes/otrs-security-advisory-2019-11/Vendor Advisory
https://www.otrs.com/category/release-and-security-notes-en/Vendor Advisory

Timeline

Published: Mar 10, 2020
Last Modified: Jun 17, 2026
Status: Modified

Frequently Asked Questions

What is CVE-2019-13457?

How severe is CVE-2019-13457?

CVE-2019-13457 has a CVSS score of 4.3/10 (MEDIUM severity). The EPSS model estimates a 0.91% probability of exploitation in the next 30 days.

How do I fix CVE-2019-13457?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2019-13457?

Run a free Strix scan to check your systems for this vulnerability.

Scan your code now

Source: NVD / NIST