CVE-2019-13457

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.

• CWE-200

• https://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
• https://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
• https://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
• https://otrs.com/release-notes/otrs-security-advisory-2019-11/Vendor Advisory
• https://www.otrs.com/category/release-and-security-notes-en/Vendor Advisory
• https://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
• https://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
• https://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
• https://otrs.com/release-notes/otrs-security-advisory-2019-11/Vendor Advisory
• https://www.otrs.com/category/release-and-security-notes-en/Vendor Advisory

Published

Mar 10, 2020

Last Modified

Jun 17, 2026

Status

Modified

• How Strix found a critical auth bypass in etcdStrix autonomously discovered a critical authentication bypass in etcd, later designated CVE-2026-33413.
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