CVE-2019-14994

Name: CVE-2019-14994
Creator: NVD / NIST
Published: 2019-09-19T15:15:15.377+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

HIGHCVSS 7.5/10EPSS 5.10%

Last modified Jun 17, 2026

CVE-2019-14994 is a high-severity vulnerability rated 7.5/10 on the CVSS scale. The Customer Context Filter in Atlassian Jira Service Desk Server and Jira Service Desk Data Center before version 3.9.16, from version 3.10.0 before version 3.16.8, from version 4.0.0 before version 4.1.3, from version 4.2.0 before version 4.2.5, from version 4.3.0 before version 4.3.4, and version 4.4.0 allows remote attackers with portal access to view arbitrary issues in Jira Service Desk projects via a path traversal vulnerability. Note that when the 'Anyone can email the service desk or raise a request in the portal' setting is enabled, an attacker can grant themselves portal access, allowing them to exploit the vulnerability.. EPSS estimates a 5.10% chance of exploitation in the next 30 days.

Description

The Customer Context Filter in Atlassian Jira Service Desk Server and Jira Service Desk Data Center before version 3.9.16, from version 3.10.0 before version 3.16.8, from version 4.0.0 before version 4.1.3, from version 4.2.0 before version 4.2.5, from version 4.3.0 before version 4.3.4, and version 4.4.0 allows remote attackers with portal access to view arbitrary issues in Jira Service Desk projects via a path traversal vulnerability. Note that when the 'Anyone can email the service desk or raise a request in the portal' setting is enabled, an attacker can grant themselves portal access, allowing them to exploit the vulnerability.

Metrics

CVSS 3.1

7.5/10

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

EPSS Probability

5.10%

91.3th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

CWE-22

Affected Software

Vendor	Product	Versions
Atlassian	Jira Service Desk	< 3.9.16
Atlassian	Jira Service Desk	>= 3.10.0, < 3.16.8
Atlassian	Jira Service Desk	>= 4.0.0, < 4.1.3
Atlassian	Jira Service Desk	>= 4.2.0, < 4.2.5
Atlassian	Jira Service Desk	>= 4.3.0, < 4.3.4
Atlassian	Jira Service Desk	4.4.0

References

http://packetstormsecurity.com/files/154574/Jira-Service-Desk-Server-And-Data-Center-Path-Traversal.htmlThird Party Advisory, VDB Entry
https://jira.atlassian.com/browse/JSDSERVER-6517Issue Tracking, Vendor Advisory
https://samcurry.net/analysis-of-cve-2019-14994/Broken Link
https://seclists.org/bugtraq/2019/Sep/39Mailing List, Third Party Advisory
http://packetstormsecurity.com/files/154574/Jira-Service-Desk-Server-And-Data-Center-Path-Traversal.htmlThird Party Advisory, VDB Entry
https://jira.atlassian.com/browse/JSDSERVER-6517Issue Tracking, Vendor Advisory
https://samcurry.net/analysis-of-cve-2019-14994/Broken Link
https://seclists.org/bugtraq/2019/Sep/39Mailing List, Third Party Advisory

Timeline

Published: Sep 19, 2019
Last Modified: Jun 17, 2026
Status: Modified

Frequently Asked Questions

What is CVE-2019-14994?

How severe is CVE-2019-14994?

CVE-2019-14994 has a CVSS score of 7.5/10 (HIGH severity). The EPSS model estimates a 5.10% probability of exploitation in the next 30 days.

How do I fix CVE-2019-14994?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2019-14994?

Run a free Strix scan to check your systems for this vulnerability.

Scan your code now

Source: NVD / NIST