CVE-2019-18179

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.

• http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlMailing List, Third Party Advisory
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlMailing List, Third Party Advisory
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlMailing List, Third Party Advisory
• https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/Patch, Vendor Advisory
• https://lists.debian.org/debian-lts-announce/2020/01/msg00000.htmlMailing List, Third Party Advisory
• https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
• http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlMailing List, Third Party Advisory
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlMailing List, Third Party Advisory
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlMailing List, Third Party Advisory
• https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/Patch, Vendor Advisory
• https://lists.debian.org/debian-lts-announce/2020/01/msg00000.htmlMailing List, Third Party Advisory
• https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html

Published

Jan 6, 2020

Last Modified

Jun 17, 2026

Status

Modified

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