CVE-2019-18179

Name: CVE-2019-18179
Creator: NVD / NIST
Published: 2020-01-06T20:15:12.243+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

MEDIUMCVSS 4.3/10EPSS 1.31%

Last modified Jun 17, 2026

CVE-2019-18179 is a medium-severity vulnerability rated 4.3/10 on the CVSS scale. An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.. EPSS estimates a 1.31% chance of exploitation in the next 30 days.

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.

Metrics

CVSS 3.1

4.3/10

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

EPSS Probability

1.31%

67.1th percentile

Probability of exploitation in the next 30 days. Learn more

Affected Software

Vendor	Product	Versions
Otrs	Otrs	>= 5.0.0, <= 5.0.38
Otrs	Otrs	>= 6.0.0, <= 6.0.23
Otrs	Otrs	>= 7.0.0, <= 7.0.12
Debian	Debian Linux	8.0
Opensuse	Backports Sle	15.0
Opensuse	Leap	15.1
Opensuse	Leap	15.2

References

http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlMailing List, Third Party Advisory
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlMailing List, Third Party Advisory
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlMailing List, Third Party Advisory
https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/Patch, Vendor Advisory
https://lists.debian.org/debian-lts-announce/2020/01/msg00000.htmlMailing List, Third Party Advisory
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlMailing List, Third Party Advisory
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlMailing List, Third Party Advisory
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlMailing List, Third Party Advisory
https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/Patch, Vendor Advisory
https://lists.debian.org/debian-lts-announce/2020/01/msg00000.htmlMailing List, Third Party Advisory
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html

Timeline

Published: Jan 6, 2020
Last Modified: Jun 17, 2026
Status: Modified

Frequently Asked Questions

What is CVE-2019-18179?

How severe is CVE-2019-18179?

CVE-2019-18179 has a CVSS score of 4.3/10 (MEDIUM severity). The EPSS model estimates a 1.31% probability of exploitation in the next 30 days.

How do I fix CVE-2019-18179?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2019-18179?

Run a free Strix scan to check your systems for this vulnerability.

Scan your code now

Source: NVD / NIST