CVE-2019-9892

Name: CVE-2019-9892
Creator: NVD / NIST
Published: 2019-05-22T00:29:02.057+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

MEDIUMCVSS 6.5/10EPSS 1.10%

Last modified Jun 17, 2026

CVE-2019-9892 is a medium-severity vulnerability rated 6.5/10 on the CVSS scale. An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.. EPSS estimates a 1.10% chance of exploitation in the next 30 days.

Description

An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.

Metrics

CVSS 3.1

6.5/10

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

EPSS Probability

1.10%

61.4th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

CWE-91

Affected Software

Vendor	Product	Versions
Otrs	Otrs	>= 5.0.0, <= 5.0.34
Otrs	Otrs	>= 6.0.0, <= 6.0.17
Otrs	Otrs	>= 7.0.0, <= 7.0.6
Debian	Debian Linux	8.0

References

http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
https://community.otrs.com/security-advisory-2019-04-security-update-for-otrs-framework/Vendor Advisory
https://lists.debian.org/debian-lts-announce/2019/05/msg00003.htmlMailing List, Third Party Advisory
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
https://community.otrs.com/security-advisory-2019-04-security-update-for-otrs-framework/Vendor Advisory
https://lists.debian.org/debian-lts-announce/2019/05/msg00003.htmlMailing List, Third Party Advisory

Timeline

Published: May 22, 2019
Last Modified: Jun 17, 2026
Status: Modified

Frequently Asked Questions

What is CVE-2019-9892?

How severe is CVE-2019-9892?

CVE-2019-9892 has a CVSS score of 6.5/10 (MEDIUM severity). The EPSS model estimates a 1.10% probability of exploitation in the next 30 days.

How do I fix CVE-2019-9892?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2019-9892?

Run a free Strix scan to check your systems for this vulnerability.

Scan your code now

Source: NVD / NIST