CVE-2020-2500

Name: CVE-2020-2500
Creator: NVD / NIST
Published: 2020-07-01T16:15:13.073+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

MEDIUMCVSS 6.5/10EPSS 0.74%

Last modified Jun 17, 2026

CVE-2020-2500 is a medium-severity vulnerability rated 6.5/10 on the CVSS scale. This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. EPSS estimates a 0.74% chance of exploitation in the next 30 days.

Description

This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.

Metrics

CVSS 3.1

6.5/10

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N

EPSS Probability

0.74%

50.1th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

Affected Software

Vendor	Product	Versions
Qnap	Helpdesk	< 3.0.1

References

https://www.qnap.com/zh-tw/security-advisory/qsa-20-03Vendor Advisory
https://www.qnap.com/zh-tw/security-advisory/qsa-20-03Vendor Advisory

Timeline

Published: Jul 1, 2020
Last Modified: Jun 17, 2026
Status: Modified

Frequently Asked Questions

What is CVE-2020-2500?

How severe is CVE-2020-2500?

CVE-2020-2500 has a CVSS score of 6.5/10 (MEDIUM severity). The EPSS model estimates a 0.74% probability of exploitation in the next 30 days.

How do I fix CVE-2020-2500?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2020-2500?

Run a free Strix scan to check your systems for this vulnerability.

Scan your code now

Source: NVD / NIST