CVE-2020-36926

Name: CVE-2020-36926
Creator: NVD / NIST
Published: 2026-01-16T00:16:18.82+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

MEDIUMCVSS 6.9/10EPSS 0.41%

Last modified Jun 17, 2026

CVE-2020-36926 is a medium-severity vulnerability rated 6.9/10 on the CVSS scale. SmarterTrack 7922 contains an information disclosure vulnerability in the Chat Management search form that reveals agent identification details. Attackers can access the vulnerable /Management/Chat/frmChatSearch.aspx endpoint to retrieve agents' first and last names along with their unique identifiers.. EPSS estimates a 0.41% chance of exploitation in the next 30 days.

Description

SmarterTrack 7922 contains an information disclosure vulnerability in the Chat Management search form that reveals agent identification details. Attackers can access the vulnerable /Management/Chat/frmChatSearch.aspx endpoint to retrieve agents' first and last names along with their unique identifiers.

Metrics

CVSS 3.1

5.3/10

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

CVSS 4.0

6.9/10

CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X

EPSS Probability

0.41%

33.2th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

CWE-497

Affected Software

Vendor	Product	Versions
Smartertools	Smartertrack	10.0
Smartertools	Smartertrack	14.0

References

https://www.exploit-db.com/exploits/50328Exploit
https://www.smartertools.com/Product
https://www.smartertools.com/smartertrackProduct
https://www.vulncheck.com/advisories/smartertools-smartertrack-information-disclosureThird Party Advisory
https://www.exploit-db.com/exploits/50328Exploit

Timeline

Published: Jan 16, 2026
Last Modified: Jun 17, 2026
Status: Analyzed

Frequently Asked Questions

What is CVE-2020-36926?

How severe is CVE-2020-36926?

CVE-2020-36926 has a CVSS score of 6.9/10 (MEDIUM severity). The EPSS model estimates a 0.41% probability of exploitation in the next 30 days.

How do I fix CVE-2020-36926?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2020-36926?

Run a free Strix scan to check your systems for this vulnerability.

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Source: NVD / NIST