CVE-2020-6843

Name: CVE-2020-6843
Creator: NVD / NIST
Published: 2020-01-23T15:15:14.207+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

MEDIUMCVSS 4.8/10EPSS 2.38%

Last modified Jun 17, 2026

CVE-2020-6843 is a medium-severity vulnerability rated 4.8/10 on the CVSS scale. Zoho ManageEngine ServiceDesk Plus 11.0 Build 11007 allows XSS. This issue was fixed in version 11.0 Build 11010, SD-83959.. EPSS estimates a 2.38% chance of exploitation in the next 30 days.

Description

Zoho ManageEngine ServiceDesk Plus 11.0 Build 11007 allows XSS. This issue was fixed in version 11.0 Build 11010, SD-83959.

Metrics

CVSS 3.1

4.8/10

CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N

EPSS Probability

2.38%

81.8th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

CWE-79

Affected Software

Vendor	Product	Versions
Zohocorp	Manageengine Servicedesk Plus	<= 11.0

References

http://packetstormsecurity.com/files/156050/ZOHO-ManageEngine-ServiceDeskPlus-11.0-Build-11007-Cross-Site-Scripting.htmlExploit, Third Party Advisory, VDB Entry
http://seclists.org/fulldisclosure/2020/Jan/32Exploit, Mailing List, Third Party Advisory
https://sec-consult.com/en/vulnerability-lab/advisories/index.htmlExploit, Third Party Advisory
https://seclists.org/bugtraq/2020/Jan/34Exploit, Mailing List, Third Party Advisory
https://www.manageengine.com/products/service-desk/readme.html#11010%20-%20SD-83959Vendor Advisory
http://packetstormsecurity.com/files/156050/ZOHO-ManageEngine-ServiceDeskPlus-11.0-Build-11007-Cross-Site-Scripting.htmlExploit, Third Party Advisory, VDB Entry
http://seclists.org/fulldisclosure/2020/Jan/32Exploit, Mailing List, Third Party Advisory
https://sec-consult.com/en/vulnerability-lab/advisories/index.htmlExploit, Third Party Advisory
https://seclists.org/bugtraq/2020/Jan/34Exploit, Mailing List, Third Party Advisory
https://www.manageengine.com/products/service-desk/readme.html#11010%20-%20SD-83959Vendor Advisory

Timeline

Published: Jan 23, 2020
Last Modified: Jun 17, 2026
Status: Modified

Frequently Asked Questions

What is CVE-2020-6843?

Zoho ManageEngine ServiceDesk Plus 11.0 Build 11007 allows XSS. This issue was fixed in version 11.0 Build 11010, SD-83959.

How severe is CVE-2020-6843?

CVE-2020-6843 has a CVSS score of 4.8/10 (MEDIUM severity). The EPSS model estimates a 2.38% probability of exploitation in the next 30 days.

How do I fix CVE-2020-6843?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2020-6843?

Run a free Strix scan to check your systems for this vulnerability.

Scan your code now

Source: NVD / NIST