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CVE-2021-21435

MEDIUMCVSS 6.5/10EPSS 1.27%

Last modified

CVE-2021-21435 is a medium-severity vulnerability rated 6.5/10 on the CVSS scale. Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.. EPSS estimates a 1.27% chance of exploitation in the next 30 days.

Description

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.

Metrics

CVSS 3.1
6.5/10

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N

EPSS Probability
1.27%

66.2th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

Affected Software

VendorProductVersions
OtrsOtrs>= 6.0.0, <= 6.0.30
OtrsOtrs>= 7.0.0, <= 7.0.23
OtrsOtrs>= 8.0.0, <= 8.0.10

References

Timeline

Published
Last Modified
Status
Modified

Frequently Asked Questions

What is CVE-2021-21435?
Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.
How severe is CVE-2021-21435?
CVE-2021-21435 has a CVSS score of 6.5/10 (MEDIUM severity). The EPSS model estimates a 1.27% probability of exploitation in the next 30 days.
How do I fix CVE-2021-21435?
Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2021-21435?

Run a free Strix scan to check your systems for this vulnerability.

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Source: NVD / NIST