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CVE-2021-21443

MEDIUMCVSS 4.3/10EPSS 0.85%

Last modified

CVE-2021-21443 is a medium-severity vulnerability rated 4.3/10 on the CVSS scale. Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. EPSS estimates a 0.85% chance of exploitation in the next 30 days.

Description

Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.

Metrics

CVSS 3.1
4.3/10

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

EPSS Probability
0.85%

53.5th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

Affected Software

VendorProductVersions
OtrsOtrs>= 6.0.0, <= 6.0.32
OtrsOtrs>= 7.0.0, <= 7.0.27

References

Timeline

Published
Last Modified
Status
Modified

Frequently Asked Questions

What is CVE-2021-21443?
Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.
How severe is CVE-2021-21443?
CVE-2021-21443 has a CVSS score of 4.3/10 (MEDIUM severity). The EPSS model estimates a 0.85% probability of exploitation in the next 30 days.
How do I fix CVE-2021-21443?
Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2021-21443?

Run a free Strix scan to check your systems for this vulnerability.

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Source: NVD / NIST