CVE-2021-36097

Name: CVE-2021-36097
Creator: NVD / NIST
Published: 2021-10-18T07:15:07.413+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

MEDIUMCVSS 4.3/10EPSS 0.51%

Last modified Jun 17, 2026

CVE-2021-36097 is a medium-severity vulnerability rated 4.3/10 on the CVSS scale. Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. EPSS estimates a 0.51% chance of exploitation in the next 30 days.

Description

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

Metrics

CVSS 3.1

4.3/10

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

EPSS Probability

0.51%

39.3th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

CWE-266

Affected Software

Vendor	Product	Versions
Otrs	Otrs	>= 8.0.0, <= 8.0.16

References

https://otrs.com/release-notes/otrs-security-advisory-2021-20/Release Notes, Vendor Advisory
https://otrs.com/release-notes/otrs-security-advisory-2021-20/Release Notes, Vendor Advisory

Timeline

Published: Oct 18, 2021
Last Modified: Jun 17, 2026
Status: Modified

Frequently Asked Questions

What is CVE-2021-36097?

How severe is CVE-2021-36097?

CVE-2021-36097 has a CVSS score of 4.3/10 (MEDIUM severity). The EPSS model estimates a 0.51% probability of exploitation in the next 30 days.

How do I fix CVE-2021-36097?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2021-36097?

Run a free Strix scan to check your systems for this vulnerability.

Scan your code now

Source: NVD / NIST