CVE-2022-39050

Name: CVE-2022-39050
Creator: NVD / NIST
Published: 2022-09-05T07:15:08.063+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

MEDIUMCVSS 4.8/10EPSS 0.45%

Last modified Jun 17, 2026

CVE-2022-39050 is a medium-severity vulnerability rated 4.8/10 on the CVSS scale. An attacker who is logged into OTRS as an admin user may manipulate customer URL field to store JavaScript code to be run later by any other agent when clicking the customer URL link. Then the stored JavaScript is executed in the context of OTRS. EPSS estimates a 0.45% chance of exploitation in the next 30 days.

Description

An attacker who is logged into OTRS as an admin user may manipulate customer URL field to store JavaScript code to be run later by any other agent when clicking the customer URL link. Then the stored JavaScript is executed in the context of OTRS. The same issue applies for the usage of external data sources e.g. database or ldap

Metrics

CVSS 3.1

4.8/10

CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N

EPSS Probability

0.45%

36.0th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

Affected Software

Vendor	Product	Versions
Otrs	Otrs	>= 6.0.0, <= 6.0.32
Otrs	Otrs	>= 7.0.0, < 7.0.37
Otrs	Otrs	>= 8.0.0, < 8.0.25

References

https://otrs.com/release-notes/otrs-security-advisory-2022-11/Vendor Advisory
https://otrs.com/release-notes/otrs-security-advisory-2022-11/Vendor Advisory

Timeline

Published: Sep 5, 2022
Last Modified: Jun 17, 2026
Status: Modified

Frequently Asked Questions

What is CVE-2022-39050?

How severe is CVE-2022-39050?

CVE-2022-39050 has a CVSS score of 4.8/10 (MEDIUM severity). The EPSS model estimates a 0.45% probability of exploitation in the next 30 days.

How do I fix CVE-2022-39050?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2022-39050?

Run a free Strix scan to check your systems for this vulnerability.

Scan your code now

Source: NVD / NIST