CVE-2024-49193

Name: CVE-2024-49193
Creator: NVD / NIST
Published: 2024-10-12T14:15:02.753+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

HIGHCVSS 7.5/10EPSS 0.68%

Last modified Jun 17, 2026

CVE-2024-49193 is a high-severity vulnerability rated 7.5/10 on the CVSS scale. Zendesk before 2024-07-02 allows remote attackers to read ticket history via e-mail spoofing, because Cc fields are extracted from incoming e-mail messages and used to grant additional authorization for ticket viewing, the mechanism for detecting spoofed e-mail messages is insufficient, and the support e-mail addresses associated with individual tickets are predictable.. EPSS estimates a 0.68% chance of exploitation in the next 30 days.

Description

Zendesk before 2024-07-02 allows remote attackers to read ticket history via e-mail spoofing, because Cc fields are extracted from incoming e-mail messages and used to grant additional authorization for ticket viewing, the mechanism for detecting spoofed e-mail messages is insufficient, and the support e-mail addresses associated with individual tickets are predictable.

Metrics

CVSS 3.1

7.5/10

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

EPSS Probability

0.68%

47.7th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

CWE-290

References

Timeline

Published: Oct 12, 2024
Last Modified: Jun 17, 2026
Status: Deferred

Frequently Asked Questions

What is CVE-2024-49193?

How severe is CVE-2024-49193?

CVE-2024-49193 has a CVSS score of 7.5/10 (HIGH severity). The EPSS model estimates a 0.68% probability of exploitation in the next 30 days.

How do I fix CVE-2024-49193?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2024-49193?

Run a free Strix scan to check your systems for this vulnerability.

Scan your code now

Source: NVD / NIST