CVE-2024-6540

Name: CVE-2024-6540
Creator: NVD / NIST
Published: 2024-07-15T08:15:02.743+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

MEDIUMCVSS 5.3/10EPSS 0.39%

Last modified Jun 17, 2026

CVE-2024-6540 is a medium-severity vulnerability rated 5.3/10 on the CVSS scale. Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x . EPSS estimates a 0.39% chance of exploitation in the next 30 days.

Description

Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x

Metrics

CVSS 3.1

5.3/10

CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:N/A:N

EPSS Probability

0.39%

30.3th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

CWE-790

Affected Software

Vendor	Product	Versions
Otrs	Otrs	>= 8.0.0, < 2024.5.2

References

https://otrs.com/release-notes/otrs-security-advisory-2024-07/Vendor Advisory
https://otrs.com/release-notes/otrs-security-advisory-2024-07/Vendor Advisory

Timeline

Published: Jul 15, 2024
Last Modified: Jun 17, 2026
Status: Modified

Frequently Asked Questions

What is CVE-2024-6540?

How severe is CVE-2024-6540?

CVE-2024-6540 has a CVSS score of 5.3/10 (MEDIUM severity). The EPSS model estimates a 0.39% probability of exploitation in the next 30 days.

How do I fix CVE-2024-6540?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2024-6540?

Run a free Strix scan to check your systems for this vulnerability.

Scan your code now

Source: NVD / NIST