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CVE-2025-12169

MEDIUMCVSS 4.3/10EPSS 0.16%

Last modified

CVE-2025-12169 is a medium-severity vulnerability rated 4.3/10 on the CVSS scale. The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'wp_ajax_eh_crm_settings_empty_scheduled_actions' AJAX Action in all versions up to, and including, 3.3.0. This makes it possible for authenticated attackers, with Subscriber-level access and above, to clear the scheduled triggers option.. EPSS estimates a 0.16% chance of exploitation in the next 30 days.

Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'wp_ajax_eh_crm_settings_empty_scheduled_actions' AJAX Action in all versions up to, and including, 3.3.0. This makes it possible for authenticated attackers, with Subscriber-level access and above, to clear the scheduled triggers option.

Metrics

CVSS 3.1
4.3/10

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

EPSS Probability
0.16%

5.9th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

Affected Software

VendorProductVersions
ElulaWsdesk< 3.3.1

References

Timeline

Published
Last Modified
Status
Analyzed

Frequently Asked Questions

What is CVE-2025-12169?
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'wp_ajax_eh_crm_settings_empty_scheduled_actions' AJAX Action in all versions up to, and including, 3.3.0. This makes it possible for authenticated attackers, with Subscriber-level access and above, to clear the scheduled triggers option.
How severe is CVE-2025-12169?
CVE-2025-12169 has a CVSS score of 4.3/10 (MEDIUM severity). The EPSS model estimates a 0.16% probability of exploitation in the next 30 days.
How do I fix CVE-2025-12169?
Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2025-12169?

Run a free Strix scan to check your systems for this vulnerability.

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Source: NVD / NIST