CVE-2025-2493

Name: CVE-2025-2493
Creator: NVD / NIST
Published: 2025-03-18T12:15:15.95+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

HIGHCVSS 8.7/10EPSS 0.50%

Last modified Jun 17, 2026

CVE-2025-2493 is a high-severity vulnerability rated 8.7/10 on the CVSS scale. Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to manipulate the ‘id’ parameter of the ‘/softdial/scheduler/load.php’ endpoint to navigate beyond the intended directory. EPSS estimates a 0.50% chance of exploitation in the next 30 days.

Description

Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to manipulate the ‘id’ parameter of the ‘/softdial/scheduler/load.php’ endpoint to navigate beyond the intended directory. This can allow unauthorised access to sensitive files outside the expected scope, posing a security risk.

Metrics

CVSS 3.1

7.5/10

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

CVSS 4.0

8.7/10

CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X

EPSS Probability

0.50%

39.0th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

CWE-22

Affected Software

Vendor	Product	Versions
Sytel	Softdial Contact Center	All versions

References

https://www.incibe.es/en/incibe-cert/notices/aviso/multiple-vulnerabilities-softdial-contact-centerThird Party Advisory

Timeline

Published: Mar 18, 2025
Last Modified: Jun 17, 2026
Status: Analyzed

Frequently Asked Questions

What is CVE-2025-2493?

How severe is CVE-2025-2493?

CVE-2025-2493 has a CVSS score of 8.7/10 (HIGH severity). The EPSS model estimates a 0.50% probability of exploitation in the next 30 days.

How do I fix CVE-2025-2493?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2025-2493?

Run a free Strix scan to check your systems for this vulnerability.

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Source: NVD / NIST