Strix
74.1K

CVE-2026-114630

CRITICALCVSS 9.1/10

Last modified

CVE-2026-114630 is a critical-severity vulnerability rated 9.1/10 on the CVSS scale. The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to arbitrary file deletion due to insufficient file path validation in the factory_reset function in all versions up to, and including, 3.3.8 This makes it possible for unauthenticated attackers to delete arbitrary files on the server, which can easily lead to remote code execution when the right file is deleted (such as wp-config.php). This vulnerability is exploitable via a two-step chain: an unauthenticated attacker first stores an arbitrary ticket_attachment_path value by submitting a ticket through the nopriv eh_crm_new_ticket_post AJAX endpoint (whose nonce is publicly exposed via the [wsdesk_support] shortcode), then triggers the factory_reset routine via a GET request to wp-admin/admin.php?page=wsdesk_factory_reset, which is guarded only by is_admin() — a request-type check — rather than a capability check, causing unlink() to be called on the attacker-supplied path..

Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to arbitrary file deletion due to insufficient file path validation in the factory_reset function in all versions up to, and including, 3.3.8 This makes it possible for unauthenticated attackers to delete arbitrary files on the server, which can easily lead to remote code execution when the right file is deleted (such as wp-config.php). This vulnerability is exploitable via a two-step chain: an unauthenticated attacker first stores an arbitrary ticket_attachment_path value by submitting a ticket through the nopriv eh_crm_new_ticket_post AJAX endpoint (whose nonce is publicly exposed via the [wsdesk_support] shortcode), then triggers the factory_reset routine via a GET request to wp-admin/admin.php?page=wsdesk_factory_reset, which is guarded only by is_admin() — a request-type check — rather than a capability check, causing unlink() to be called on the attacker-supplied path.

Metrics

CVSS 3.1
9.1/10

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:H/A:H

Weakness Enumeration

References

Timeline

Published
Last Modified
Status
Deferred

Frequently Asked Questions

What is CVE-2026-114630?
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to arbitrary file deletion due to insufficient file path validation in the factory_reset function in all versions up to, and including, 3.3.8 This makes it possible for unauthenticated attackers to delete arbitrary files on the server, which can easily lead to remote code execution when the right file is deleted (such as wp-config.php). This vulnerability is exploitable via a two-step chain: an unauthenticated attacker first stores an arbitrary ticket_attachment_path value by submitting a ticket through the nopriv eh_crm_new_ticket_post AJAX endpoint (whose nonce is publicly exposed via the [wsdesk_support] shortcode), then triggers the factory_reset routine via a GET request to wp-admin/admin.php?page=wsdesk_factory_reset, which is guarded only by is_admin() — a request-type check — rather than a capability check, causing unlink() to be called on the attacker-supplied path.
How severe is CVE-2026-114630?
CVE-2026-114630 has a CVSS score of 9.1/10 (CRITICAL severity).
How do I fix CVE-2026-114630?
Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

How Strix Helps

Related CVEs from 2026

View all 2026CVEs →

Are you affected by CVE-2026-114630?

Run a free Strix scan to check your systems for this vulnerability.

Scan your code now

Source: NVD / NIST