CVE-2026-38444

MEDIUMCVSS 6.1/10

Last modified

CVE-2026-38444 is a medium-severity vulnerability rated 6.1/10 on the CVSS scale. osTicket v1.18.3 is vulnerable to Stored Cross-Site Scripting (XSS) via the email From-header display name. The value is extracted without sanitization in include/class.mailparse.php and stored raw in the poster field of ost_thread_entry.

Description

osTicket v1.18.3 is vulnerable to Stored Cross-Site Scripting (XSS) via the email From-header display name. The value is extracted without sanitization in include/class.mailparse.php and stored raw in the poster field of ost_thread_entry. When an unauthenticated attacker sends a reply email to an existing ticket from an unregistered address with an XSS payload in the From display name.

Metrics

CVSS 3.1
6.1/10

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N

Weakness Enumeration

Affected Software

Source: CNA advisory (CVE.org). NVD analysis pending.

VendorProductVersions
n/a

References

Timeline

Published
Last Modified
Status
Received

Frequently Asked Questions

What is CVE-2026-38444?
osTicket v1.18.3 is vulnerable to Stored Cross-Site Scripting (XSS) via the email From-header display name. The value is extracted without sanitization in include/class.mailparse.php and stored raw in the poster field of ost_thread_entry. When an unauthenticated attacker sends a reply email to an existing ticket from an unregistered address with an XSS payload in the From display name.
How severe is CVE-2026-38444?
CVE-2026-38444 has a CVSS score of 6.1/10 (MEDIUM severity).
How do I fix CVE-2026-38444?
Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

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Source: NVD / NIST