CVE-2026-4654: The Awesome Support – WordPress HelpDesk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in versions up to, an...

Description

The Awesome Support – WordPress HelpDesk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in versions up to, and including, 6.3.7. This is due to the wpas_get_ticket_replies_ajax() function failing to verify whether the authenticated user has permission to view the specific ticket being requested. This makes it possible for authenticated attackers, with subscriber-level access and above, to access sensitive information from all support tickets in the system by manipulating the ticket_id parameter.

Metrics

CVSS 3.1

5.3/10

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

EPSS Probability

0.33%

24.5th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

CWE-639

References

Timeline

Published: Apr 8, 2026
Last Modified: Jun 17, 2026
Status: Deferred

Frequently Asked Questions

What is CVE-2026-4654?

The Awesome Support – WordPress HelpDesk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in versions up to, and including, 6.3.7. This is due to the wpas_get_ticket_replies_ajax() function failing to verify whether the authenticated user has permission to view the specific ticket being requested. This makes it possible for authenticated attackers, with subscriber-level access and above, to access sensitive information from all support tickets in the system by manipulating the ticket_id parameter.

How severe is CVE-2026-4654?

CVE-2026-4654 has a CVSS score of 5.3/10 (MEDIUM severity). The EPSS model estimates a 0.33% probability of exploitation in the next 30 days.

How do I fix CVE-2026-4654?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.