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CVE-2026-78357

CRITICALCVSS 9.1/10EPSS 0.30%

Last modified

CVE-2026-78357 is a critical-severity vulnerability rated 9.1/10 on the CVSS scale. Previously issued authentication tokens are not immediately invalidated when an OTRS agent or customer user account is deactivated or its password is changed. As a result, an existing JWT may remain valid until its regular expiration time, which can be approximately 16 hours. An attacker who has previously obtained a valid authentication token can therefore continue to access OTRS with the privileges of the affected agent or customer user even after the corresponding account has been deactivated or the user's password has been changed. The vulnerability does not allow an attacker to obtain authentication tokens by itself. Exploitation requires possession of a previously issued and still valid token. The actual impact depends on the privileges associated with the compromised token. EPSS estimates a 0.30% chance of exploitation in the next 30 days.

Description

Previously issued authentication tokens are not immediately invalidated when an OTRS agent or customer user account is deactivated or its password is changed. As a result, an existing JWT may remain valid until its regular expiration time, which can be approximately 16 hours. An attacker who has previously obtained a valid authentication token can therefore continue to access OTRS with the privileges of the affected agent or customer user even after the corresponding account has been deactivated or the user's password has been changed. The vulnerability does not allow an attacker to obtain authentication tokens by itself. Exploitation requires possession of a previously issued and still valid token. The actual impact depends on the privileges associated with the compromised token. Customer user tokens are limited to the permissions of the affected customer account, while agent tokens may provide access to broader ticket, customer, or administrative functionality depending on the assigned permissions. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.7.X

Metrics

CVSS 3.1
9.1/10

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N

EPSS Probability
0.30%

21.6th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

Affected Software

Source: CNA advisory (CVE.org). NVD analysis pending.

VendorProductVersions
OTRS GmbH (former OTRS AG)OTRS7.0.x; 8.0.x; 2023.x; 2024.x; 2025.x; >= 2026.x, <= 2026.6.x

References

Timeline

Published
Last Modified
Status
Deferred

Frequently Asked Questions

What is CVE-2026-78357?
Previously issued authentication tokens are not immediately invalidated when an OTRS agent or customer user account is deactivated or its password is changed. As a result, an existing JWT may remain valid until its regular expiration time, which can be approximately 16 hours. An attacker who has previously obtained a valid authentication token can therefore continue to access OTRS with the privileges of the affected agent or customer user even after the corresponding account has been deactivated or the user's password has been changed. The vulnerability does not allow an attacker to obtain authentication tokens by itself. Exploitation requires possession of a previously issued and still valid token. The actual impact depends on the privileges associated with the compromised token. Customer user tokens are limited to the permissions of the affected customer account, while agent tokens may provide access to broader ticket, customer, or administrative functionality depending on the assigned permissions. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.7.X
How severe is CVE-2026-78357?
CVE-2026-78357 has a CVSS score of 9.1/10 (CRITICAL severity). The EPSS model estimates a 0.30% probability of exploitation in the next 30 days.
How do I fix CVE-2026-78357?
Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

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Source: NVD / NIST