CVE-2019-10065

Name: CVE-2019-10065
Creator: NVD / NIST
Published: 2020-03-10T13:15:12.423+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

MEDIUMCVSS 4.3/10EPSS 0.77%

Last modified Jun 17, 2026

CVE-2019-10065 is a medium-severity vulnerability rated 4.3/10 on the CVSS scale. An issue was discovered in Open Ticket Request System (OTRS) 7.0 through 7.0.6. An attacker who is logged into OTRS as a customer user can use the search result screens to disclose information from internal FAQ articles, a different vulnerability than CVE-2019-9753.. EPSS estimates a 0.77% chance of exploitation in the next 30 days.

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0 through 7.0.6. An attacker who is logged into OTRS as a customer user can use the search result screens to disclose information from internal FAQ articles, a different vulnerability than CVE-2019-9753.

Metrics

CVSS 3.1

4.3/10

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

EPSS Probability

0.77%

50.9th percentile

Probability of exploitation in the next 30 days. Learn more

Affected Software

Vendor	Product	Versions
Otrs	Otrs	>= 7.0.0, <= 7.0.6

References

https://community.otrs.com/category/release-and-security-notes-en/Release Notes, Vendor Advisory
https://otrs.com/release-notes/otrs-security-advisory-2019-07/Vendor Advisory
https://community.otrs.com/category/release-and-security-notes-en/Release Notes, Vendor Advisory
https://otrs.com/release-notes/otrs-security-advisory-2019-07/Vendor Advisory

Timeline

Published: Mar 10, 2020
Last Modified: Jun 17, 2026
Status: Modified

Frequently Asked Questions

What is CVE-2019-10065?

How severe is CVE-2019-10065?

CVE-2019-10065 has a CVSS score of 4.3/10 (MEDIUM severity). The EPSS model estimates a 0.77% probability of exploitation in the next 30 days.

How do I fix CVE-2019-10065?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2019-10065?

Run a free Strix scan to check your systems for this vulnerability.

Scan your code now

Source: NVD / NIST