CVE-2019-9752

Name: CVE-2019-9752
Creator: NVD / NIST
Published: 2019-03-13T22:29:00.66+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

MEDIUMCVSS 5.4/10EPSS 1.07%

Last modified Jun 17, 2026

CVE-2019-9752 is a medium-severity vulnerability rated 5.4/10 on the CVSS scale. An issue was discovered in Open Ticket Request System (OTRS) 5.x before 5.0.34, 6.x before 6.0.16, and 7.x before 7.0.4. An attacker who is logged into OTRS as an agent or a customer user may upload a carefully crafted resource in order to cause execution of JavaScript in the context of OTRS. EPSS estimates a 1.07% chance of exploitation in the next 30 days.

Description

An issue was discovered in Open Ticket Request System (OTRS) 5.x before 5.0.34, 6.x before 6.0.16, and 7.x before 7.0.4. An attacker who is logged into OTRS as an agent or a customer user may upload a carefully crafted resource in order to cause execution of JavaScript in the context of OTRS. This is related to Content-type mishandling in Kernel/Modules/PictureUpload.pm.

Metrics

CVSS 3.1

5.4/10

CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N

EPSS Probability

1.07%

60.7th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

CWE-79

Affected Software

Vendor	Product	Versions	Update
Otrs	Otrs	>= 5.0.0, < 5.0.34	—
Otrs	Otrs	>= 6.0.0, < 6.0.16	—
Otrs	Otrs	>= 7.0.0, < 7.0.4	—
Opensuse	Backports Sle	15.0	Sp1
Opensuse	Leap	15.1	—
Opensuse	Leap	15.2	—

References

http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlMailing List, Third Party Advisory
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlMailing List, Third Party Advisory
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlMailing List, Third Party Advisory
https://community.otrs.com/security-advisory-2019-01-security-update-for-otrs-frameworkPatch, Vendor Advisory
https://lists.debian.org/debian-lts-announce/2019/03/msg00023.htmlMailing List, Third Party Advisory
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlMailing List, Third Party Advisory
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlMailing List, Third Party Advisory
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlMailing List, Third Party Advisory
https://community.otrs.com/security-advisory-2019-01-security-update-for-otrs-frameworkPatch, Vendor Advisory
https://lists.debian.org/debian-lts-announce/2019/03/msg00023.htmlMailing List, Third Party Advisory

Timeline

Published: Mar 13, 2019
Last Modified: Jun 17, 2026
Status: Modified

Frequently Asked Questions

What is CVE-2019-9752?

How severe is CVE-2019-9752?

CVE-2019-9752 has a CVSS score of 5.4/10 (MEDIUM severity). The EPSS model estimates a 1.07% probability of exploitation in the next 30 days.

How do I fix CVE-2019-9752?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2019-9752?

Run a free Strix scan to check your systems for this vulnerability.

Scan your code now

Source: NVD / NIST