CVE-2019-9753

Name: CVE-2019-9753
Creator: NVD / NIST
Published: 2019-06-03T19:29:03.877+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

UnknownEPSS 0.89%

Last modified Jun 17, 2026

CVE-2019-9753 is a vulnerability of currently unknown severity. An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. EPSS estimates a 0.89% chance of exploitation in the next 30 days.

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.

Metrics

EPSS Probability

0.89%

54.7th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

CWE-200

Affected Software

Vendor	Product	Versions
Otrs	Otrs	>= 7.0.0, < 7.0.5

References

https://community.otrs.com/security-advisory-2019-03-security-update-for-otrs-frameworkPatch, Vendor Advisory
https://community.otrs.com/security-advisory-2019-03-security-update-for-otrs-frameworkPatch, Vendor Advisory

Timeline

Published: Jun 3, 2019
Last Modified: Jun 17, 2026
Status: Modified

Frequently Asked Questions

What is CVE-2019-9753?

How severe is CVE-2019-9753?

Severity scoring for CVE-2019-9753 is pending analysis. The EPSS model estimates a 0.89% probability of exploitation in the next 30 days.

How do I fix CVE-2019-9753?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2019-9753?

Run a free Strix scan to check your systems for this vulnerability.

Scan your code now

Source: NVD / NIST