CVE-2021-43972

Name: CVE-2021-43972
Creator: NVD / NIST
Published: 2022-01-11T20:15:07.62+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

MEDIUMCVSS 6.5/10EPSS 1.47%

Last modified Jun 17, 2026

CVE-2021-43972 is a medium-severity vulnerability rated 6.5/10 on the CVSS scale. An unrestricted file copy vulnerability in /UserSelfServiceSettings.jsp in SysAid ITIL 20.4.74 b10 allows a remote authenticated attacker to copy arbitrary files on the server filesystem to the web root (with an arbitrary filename) via the tempFile and fileName parameters in the HTTP POST body.. EPSS estimates a 1.47% chance of exploitation in the next 30 days.

Description

An unrestricted file copy vulnerability in /UserSelfServiceSettings.jsp in SysAid ITIL 20.4.74 b10 allows a remote authenticated attacker to copy arbitrary files on the server filesystem to the web root (with an arbitrary filename) via the tempFile and fileName parameters in the HTTP POST body.

Metrics

CVSS 3.1

6.5/10

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N

EPSS Probability

1.47%

70.3th percentile

Probability of exploitation in the next 30 days. Learn more

Affected Software

Vendor	Product	Versions	Update
Sysaid	Sysaid	20.4.74	B10

References

https://github.com/atredispartners/advisories/blob/master/ATREDIS-2021-0002.mdBroken Link
https://github.com/atredispartners/advisories/blob/master/ATREDIS-2022-0001.mdPatch, Third Party Advisory
https://www.sysaid.com/it-service-management-software/incident-managementProduct
https://github.com/atredispartners/advisories/blob/master/ATREDIS-2021-0002.mdBroken Link
https://github.com/atredispartners/advisories/blob/master/ATREDIS-2022-0001.mdPatch, Third Party Advisory
https://www.sysaid.com/it-service-management-software/incident-managementProduct

Timeline

Published: Jan 11, 2022
Last Modified: Jun 17, 2026
Status: Modified

Frequently Asked Questions

What is CVE-2021-43972?

How severe is CVE-2021-43972?

CVE-2021-43972 has a CVSS score of 6.5/10 (MEDIUM severity). The EPSS model estimates a 1.47% probability of exploitation in the next 30 days.

How do I fix CVE-2021-43972?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2021-43972?

Run a free Strix scan to check your systems for this vulnerability.

Scan your code now

Source: NVD / NIST