CVE-2024-13606

Name: CVE-2024-13606
Creator: NVD / NIST
Published: 2025-02-13T10:15:09.31+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

HIGHCVSS 7.5/10EPSS 0.40%

Last modified Jun 17, 2026

CVE-2024-13606 is a high-severity vulnerability rated 7.5/10 on the CVSS scale. The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/jssupportticketdata directory which can contain file attachments included in support tickets.. EPSS estimates a 0.40% chance of exploitation in the next 30 days.

Description

The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/jssupportticketdata directory which can contain file attachments included in support tickets.

Metrics

CVSS 3.1

7.5/10

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

EPSS Probability

0.40%

31.7th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

CWE-200

Affected Software

Vendor	Product	Versions
Wiselyhub	Js Help Desk	< 2.8.9

References

Timeline

Published: Feb 13, 2025
Last Modified: Jun 17, 2026
Status: Analyzed

Frequently Asked Questions

What is CVE-2024-13606?

How severe is CVE-2024-13606?

CVE-2024-13606 has a CVSS score of 7.5/10 (HIGH severity). The EPSS model estimates a 0.40% probability of exploitation in the next 30 days.

How do I fix CVE-2024-13606?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2024-13606?

Run a free Strix scan to check your systems for this vulnerability.

Scan your code now

Source: NVD / NIST