CVE-2024-57727

Name: CVE-2024-57727
Creator: NVD / NIST
Published: 2025-01-15T23:15:09.65+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

HIGHCVSS 7.5/10Actively ExploitedEPSS 95.15%

Last modified Jun 17, 2026

CVE-2024-57727 is a high-severity vulnerability rated 7.5/10 on the CVSS scale. SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.. CISA has confirmed active exploitation in the wild. EPSS estimates a 95.15% chance of exploitation in the next 30 days.

Description

SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

Metrics

CVSS 3.1

7.5/10

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

EPSS Probability

95.15%

99.9th percentile

Probability of exploitation in the next 30 days. Learn more

Exploitation Status

This vulnerability is listed in CISA’s Known Exploited Vulnerabilities catalog, confirming active exploitation in the wild. Federal agencies must remediate by Mar 6, 2025.

Weakness Enumeration

Affected Software

Vendor	Product	Versions
Simple-Help	Simplehelp	< 5.5.8

References

https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlierRelease Notes
https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/Third Party Advisory
https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57727US Government Resource

Timeline

Published: Jan 15, 2025
Last Modified: Jun 17, 2026
Status: Analyzed

Frequently Asked Questions

What is CVE-2024-57727?

How severe is CVE-2024-57727?

CVE-2024-57727 has a CVSS score of 7.5/10 (HIGH severity). The EPSS model estimates a 95.15% probability of exploitation in the next 30 days. This vulnerability is listed in CISA's Known Exploited Vulnerabilities catalog.

How do I fix CVE-2024-57727?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2024-57727?

Run a free Strix scan to check your systems for this vulnerability.

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Source: NVD / NIST