CVE-2025-24389

Name: CVE-2025-24389
Creator: NVD / NIST
Published: 2025-01-27T06:15:24.17+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

MEDIUMCVSS 6.3/10EPSS 0.14%

Last modified Jun 17, 2026

CVE-2025-24389 is a medium-severity vulnerability rated 6.3/10 on the CVSS scale. Certain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)) Community Edition log mechanism and mails send to the system administrator. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected. EPSS estimates a 0.14% chance of exploitation in the next 30 days.

Description

Certain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)) Community Edition log mechanism and mails send to the system administrator. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

Metrics

CVSS 3.1

6.3/10

CVSS:3.1/AV:L/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:N

EPSS Probability

0.14%

3.5th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

CWE-532

References

https://otrs.com/release-notes/otrs-security-advisory-2025-03/

Timeline

Published: Jan 27, 2025
Last Modified: Jun 17, 2026
Status: Deferred

Frequently Asked Questions

What is CVE-2025-24389?

How severe is CVE-2025-24389?

CVE-2025-24389 has a CVSS score of 6.3/10 (MEDIUM severity). The EPSS model estimates a 0.14% probability of exploitation in the next 30 days.

How do I fix CVE-2025-24389?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2025-24389?

Run a free Strix scan to check your systems for this vulnerability.

Scan your code now

Source: NVD / NIST