CVE-2026-62852

MEDIUMCVSS 6.5/10EPSS 0.23%

Last modified

CVE-2026-62852 is a medium-severity vulnerability rated 6.5/10 on the CVSS scale. FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.226, RealtimeConvNewThread checks only general mailbox access and does not apply the conversation-level restriction for users configured to see only assigned conversations. EPSS estimates a 0.23% chance of exploitation in the next 30 days.

Description

FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.226, RealtimeConvNewThread checks only general mailbox access and does not apply the conversation-level restriction for users configured to see only assigned conversations. A restricted authenticated user can subscribe to predictable conv.<conversation_id> Polycast channels for other conversations in the same mailbox. New event payloads can expose complete replies, internal notes, recipient addresses, conversation state, assignee data, attachment names, and attachment URLs containing valid download tokens. This issue is fixed in version 1.8.226.

Metrics

EPSS Probability
0.23%

14.0th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

Affected Software

Source: CNA advisory (CVE.org). NVD analysis pending.

VendorProductVersions
freescout-help-deskfreescout< 1.8.226

References

Timeline

Published
Last Modified
Status
Received

Frequently Asked Questions

What is CVE-2026-62852?
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.226, RealtimeConvNewThread checks only general mailbox access and does not apply the conversation-level restriction for users configured to see only assigned conversations. A restricted authenticated user can subscribe to predictable conv.<conversation_id> Polycast channels for other conversations in the same mailbox. New event payloads can expose complete replies, internal notes, recipient addresses, conversation state, assignee data, attachment names, and attachment URLs containing valid download tokens. This issue is fixed in version 1.8.226.
How severe is CVE-2026-62852?
CVE-2026-62852 has a CVSS score of 6.5/10 (MEDIUM severity). The EPSS model estimates a 0.23% probability of exploitation in the next 30 days.
How do I fix CVE-2026-62852?
Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

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Source: NVD / NIST