Support
Get help with Strix. Email us at support@strix.ai or use one of the channels below.
Email support
Questions about your account, scans, findings, billing, or the Strix integrations for ChatGPT, Claude, and other AI assistants. Include your organization name and, when relevant, a scan or finding link.
Documentation
Guides for scans, PR reviews, schedules, assets, test users, the REST API, and the Strix MCP server.
Service status
Live status of the Strix platform, API, and integrations, with incident history and maintenance notices.
Trust Center
SOC 2 and ISO 27001 reports, subprocessors, security practices, and compliance documents.
Report a security issue
Found a vulnerability in Strix itself? Report it to our security team. Our security.txt lists the contact and disclosure details.
Community
Join the Strix Discord for help from the team and other users, or open an issue on the open source repository.
Common questions
- How fast do you respond?
- Email support is answered on business days, usually within one business day. Enterprise customers get dedicated support and the response times set in their agreement.
- How do I delete my data or my account?
- Delete assets, scans, and findings in the dashboard at any time. To delete your organization and account, email support@strix.ai from your account address. Customer data is removed within 30 days, except where retention is required by law, as described in the Privacy Policy.
- How do I disconnect Strix from ChatGPT, Claude, or another AI assistant?
- Remove the Strix connector in the assistant’s settings. This revokes the token that the assistant uses to reach Strix. Email support if you want us to revoke a connection for you.
- Where do I manage billing?
- Plans, credits, and invoices are managed in the Strix dashboard under Settings. Email support if an invoice or a charge looks wrong.
Legal: Privacy Policy and Terms of Service. OmniSecure, Inc., doing business as Strix.