CVE-2020-11463

Name: CVE-2020-11463
Creator: NVD / NIST
Published: 2020-04-01T21:15:14.003+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

HIGHCVSS 7.5/10EPSS 1.78%

Last modified Jun 17, 2026

CVE-2020-11463 is a high-severity vulnerability rated 7.5/10 on the CVSS scale. An issue was discovered in Deskpro before 2019.8.0. The /api/email_accounts endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve cleartext credentials of all helpdesk email accounts, including incoming and outgoing email credentials. EPSS estimates a 1.78% chance of exploitation in the next 30 days.

Description

An issue was discovered in Deskpro before 2019.8.0. The /api/email_accounts endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve cleartext credentials of all helpdesk email accounts, including incoming and outgoing email credentials. This enables an attacker to get full access to all emails sent or received by the system including password reset emails, making it possible to reset any user's password.

Metrics

CVSS 3.1

7.5/10

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

EPSS Probability

1.78%

75.5th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

CWE-862

Affected Software

Vendor	Product	Versions
Deskpro	Deskpro	< 2019.8.0

References

https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/Exploit, Third Party Advisory
https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09Release Notes, Vendor Advisory
https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-updateRelease Notes, Vendor Advisory
https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/Exploit, Third Party Advisory
https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09Release Notes, Vendor Advisory
https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-updateRelease Notes, Vendor Advisory

Timeline

Published: Apr 1, 2020
Last Modified: Jun 17, 2026
Status: Modified

Frequently Asked Questions

What is CVE-2020-11463?

How severe is CVE-2020-11463?

CVE-2020-11463 has a CVSS score of 7.5/10 (HIGH severity). The EPSS model estimates a 1.78% probability of exploitation in the next 30 days.

How do I fix CVE-2020-11463?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2020-11463?

Run a free Strix scan to check your systems for this vulnerability.

Scan your code now

Source: NVD / NIST