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CVE-2020-1777

MEDIUMCVSS 5.3/10EPSS 0.83%

Last modified

CVE-2020-1777 is a medium-severity vulnerability rated 5.3/10 on the CVSS scale. Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.. EPSS estimates a 0.83% chance of exploitation in the next 30 days.

Description

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

Metrics

CVSS 3.1
5.3/10

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

EPSS Probability
0.83%

52.9th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

Affected Software

VendorProductVersions
OtrsOtrs>= 7.0.0, <= 7.0.21
OtrsOtrs>= 8.0.0, <= 8.0.6

References

Timeline

Published
Last Modified
Status
Modified

Frequently Asked Questions

What is CVE-2020-1777?
Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.
How severe is CVE-2020-1777?
CVE-2020-1777 has a CVSS score of 5.3/10 (MEDIUM severity). The EPSS model estimates a 0.83% probability of exploitation in the next 30 days.
How do I fix CVE-2020-1777?
Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2020-1777?

Run a free Strix scan to check your systems for this vulnerability.

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Source: NVD / NIST