CVE-2020-1779

Name: CVE-2020-1779
Creator: NVD / NIST
Published: 2021-02-08T11:15:13.427+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

MEDIUMCVSS 4.9/10EPSS 1.00%

Last modified Jun 17, 2026

CVE-2020-1779 is a medium-severity vulnerability rated 4.9/10 on the CVSS scale. When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.. EPSS estimates a 1.00% chance of exploitation in the next 30 days.

Description

When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.

Metrics

CVSS 3.1

4.9/10

CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N

EPSS Probability

1.00%

58.2th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

Affected Software

Vendor	Product	Versions
Otrs	Ticket Forms	>= 6.0.0, <= 6.0.40
Otrs	Ticket Forms	>= 7.0.0, <= 7.0.29
Otrs	Ticket Forms	>= 8.0.0, <= 8.0.3

References

https://otrs.com/release-notes/otrs-security-advisory-2020-17/Broken Link
https://otrs.com/release-notes/otrs-security-advisory-2020-17/Broken Link

Timeline

Published: Feb 8, 2021
Last Modified: Jun 17, 2026
Status: Modified

Frequently Asked Questions

What is CVE-2020-1779?

How severe is CVE-2020-1779?

CVE-2020-1779 has a CVSS score of 4.9/10 (MEDIUM severity). The EPSS model estimates a 1.00% probability of exploitation in the next 30 days.

How do I fix CVE-2020-1779?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2020-1779?

Run a free Strix scan to check your systems for this vulnerability.

Scan your code now

Source: NVD / NIST