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CVE-2026-84462

HIGHCVSS 8.6/10

Last modified

CVE-2026-84462 is a high-severity vulnerability rated 8.6/10 on the CVSS scale. Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a security filter that protects Zammad's AI Agent configuration can be bypassed by entering specially crafted text into one of an AI Agent's fields.

Description

Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a security filter that protects Zammad's AI Agent configuration can be bypassed by entering specially crafted text into one of an AI Agent's fields. An administrator with permission to create or edit AI Agents could exploit this to run arbitrary commands on the server that hosts Zammad, potentially reading, modifying, or destroying all data stored on that server. No interaction from other users is needed; the malicious code runs automatically the next time the affected AI Agent processes a ticket. This issue is fixed in version 7.1.2.

Metrics

CVSS 4.0
8.6/10

CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X

Weakness Enumeration

Affected Software

Source: CNA advisory (CVE.org). NVD analysis pending.

VendorProductVersions
zammadzammad< 7.1.2

References

Timeline

Published
Last Modified
Status
Received

Frequently Asked Questions

What is CVE-2026-84462?
Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a security filter that protects Zammad's AI Agent configuration can be bypassed by entering specially crafted text into one of an AI Agent's fields. An administrator with permission to create or edit AI Agents could exploit this to run arbitrary commands on the server that hosts Zammad, potentially reading, modifying, or destroying all data stored on that server. No interaction from other users is needed; the malicious code runs automatically the next time the affected AI Agent processes a ticket. This issue is fixed in version 7.1.2.
How severe is CVE-2026-84462?
CVE-2026-84462 has a CVSS score of 8.6/10 (HIGH severity).
How do I fix CVE-2026-84462?
Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

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Source: NVD / NIST