CVE-2023-38059

Name: CVE-2023-38059
Creator: NVD / NIST
Published: 2023-10-16T09:15:10.243+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

MEDIUMCVSS 5.3/10EPSS 0.46%

Last modified Jun 17, 2026

CVE-2023-38059 is a medium-severity vulnerability rated 5.3/10 on the CVSS scale. The loading of external images is not blocked, even if configured, if the attacker uses protocol-relative URL in the payload. This can be used to retreive the IP of the user.This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34. . EPSS estimates a 0.46% chance of exploitation in the next 30 days.

Description

The loading of external images is not blocked, even if configured, if the attacker uses protocol-relative URL in the payload. This can be used to retreive the IP of the user.This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

Metrics

CVSS 3.1

5.3/10

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

EPSS Probability

0.46%

36.5th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

CWE-200

Affected Software

Vendor	Product	Versions
Otrs	Otrs	>= 6.0.0, <= 6.0.34
Otrs	Otrs	>= 7.0.0, < 7.0.47
Otrs	Otrs	>= 8.0.0, < 8.0.37

References

https://otrs.com/release-notes/otrs-security-advisory-2023-08/Vendor Advisory
https://otrs.com/release-notes/otrs-security-advisory-2023-08/Vendor Advisory

Timeline

Published: Oct 16, 2023
Last Modified: Jun 17, 2026
Status: Modified

Frequently Asked Questions

What is CVE-2023-38059?

How severe is CVE-2023-38059?

CVE-2023-38059 has a CVSS score of 5.3/10 (MEDIUM severity). The EPSS model estimates a 0.46% probability of exploitation in the next 30 days.

How do I fix CVE-2023-38059?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2023-38059?

Run a free Strix scan to check your systems for this vulnerability.

Scan your code now

Source: NVD / NIST