CVE-2020-1767

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

• https://lists.debian.org/debian-lts-announce/2020/01/msg00027.htmlMailing List, Third Party Advisory
• https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
• https://otrs.com/release-notes/otrs-security-advisory-2020-03/Release Notes, Vendor Advisory
• https://lists.debian.org/debian-lts-announce/2020/01/msg00027.htmlMailing List, Third Party Advisory
• https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
• https://otrs.com/release-notes/otrs-security-advisory-2020-03/Release Notes, Vendor Advisory

Published

Jan 10, 2020

Last Modified

Jun 17, 2026

Status

Modified

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