CVE-2020-1770

Name: CVE-2020-1770
Creator: NVD / NIST
Published: 2020-03-27T13:15:15.253+00:00
License: https://creativecommons.org/publicdomain/zero/1.0/

MEDIUMCVSS 4.3/10EPSS 1.32%

Last modified Jun 17, 2026

CVE-2020-1770 is a medium-severity vulnerability rated 4.3/10 on the CVSS scale. Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. EPSS estimates a 1.32% chance of exploitation in the next 30 days.

Description

Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.

Metrics

CVSS 3.1

4.3/10

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

EPSS Probability

1.32%

67.1th percentile

Probability of exploitation in the next 30 days. Learn more

Weakness Enumeration

Affected Software

Vendor	Product	Versions
Otrs	Otrs	>= 5.0.0, <= 5.0.41
Otrs	Otrs	>= 6.0.0, <= 6.0.26
Otrs	Otrs	>= 7.0.0, <= 7.0.15
Opensuse	Backports Sle	15.0
Opensuse	Leap	15.1
Opensuse	Leap	15.2
Debian	Debian Linux	8.0

References

http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlMailing List, Third Party Advisory
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlMailing List, Third Party Advisory
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlMailing List, Third Party Advisory
https://lists.debian.org/debian-lts-announce/2020/05/msg00000.htmlMailing List, Third Party Advisory
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
https://otrs.com/release-notes/otrs-security-advisory-2020-07/Vendor Advisory
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlMailing List, Third Party Advisory
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlMailing List, Third Party Advisory
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlMailing List, Third Party Advisory
https://lists.debian.org/debian-lts-announce/2020/05/msg00000.htmlMailing List, Third Party Advisory
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
https://otrs.com/release-notes/otrs-security-advisory-2020-07/Vendor Advisory

Timeline

Published: Mar 27, 2020
Last Modified: Jun 17, 2026
Status: Modified

Frequently Asked Questions

What is CVE-2020-1770?

How severe is CVE-2020-1770?

CVE-2020-1770 has a CVSS score of 4.3/10 (MEDIUM severity). The EPSS model estimates a 1.32% probability of exploitation in the next 30 days.

How do I fix CVE-2020-1770?

Check the vendor references and advisories linked above for patched versions and mitigation guidance. You can also run a Strix scan to test if your systems are affected.

Are you affected by CVE-2020-1770?

Run a free Strix scan to check your systems for this vulnerability.

Scan your code now

Source: NVD / NIST